<h2>1. About these terms</h2><p>These terms govern your use of this website and any booking you make with AY Malloum Travel and Tours. By using the site or completing a booking you accept them.</p><h2>2. Who we are</h2><p>AY Malloum Travel and Tours Ltd, registered in Kenya, is the agency responsible for bookings made through this site. Our contact details appear on the Contact page.</p><h2>3. Prices and currency</h2><p>Prices are shown in Kenyan shillings (KSh) unless you choose another currency. Prices include all mandatory taxes and airline charges unless the itinerary explicitly says otherwise. Airfares and hotel rates can change without notice until your booking is confirmed.</p><h2>4. Making a booking</h2><p>A booking is not confirmed until we have issued a confirmation reference and, where required, received payment. We may decline a booking where we cannot deliver the service, where the information supplied is wrong, or where we suspect fraud.</p><h2>5. Payment and AY PayEasy</h2><p>We accept M-Pesa, card payment and bank transfer. Our AY PayEasy scheme allows you to hold a reservation with a deposit and settle the balance on or before the final due date on your payment schedule. Deposits are non-refundable. If instalments are not paid on schedule we may cancel the reservation and forfeit the deposit.</p><h2>6. Changes and cancellations</h2><p>Change and cancellation terms depend on the airline, hotel or tour operator involved. The terms specific to your booking are shown on the booking confirmation before you pay, and they take priority over anything on this page. Where an airline permits a name change, a fee usually applies and the airline must approve it.</p><h2>7. Passport and visa advice</h2><p>We provide visa assistance and travel information in good faith based on the best information available to us. Entry rules change frequently and are set by immigration authorities, not by us. It remains your responsibility to confirm requirements for your passport, nationality and destination before you travel.</p><h2>8. Travel insurance</h2><p>We strongly recommend comprehensive travel insurance for every trip. Insurance is not included in any package unless the itinerary says so, and no claim will be honoured for a trip that travelled uninsured after we advised otherwise.</p><h2>9. Your responsibilities</h2><p>You are responsible for having a valid passport with sufficient validity, for obtaining any required visa, for arriving at the airport in time for your flight, and for complying with the laws of the country you visit.</p><h2>10. Limitation of liability</h2><p>We are not liable for events outside our reasonable control, including weather, airline schedule changes, government action, natural disaster, war or epidemic. Our total liability in respect of any booking is limited to the amount you paid us for that booking.</p><h2>11. Data and privacy</h2><p>We collect only the personal data we need to deliver your booking, including passport and traveller details required by airlines and immigration. We do not sell your data. See the Privacy page.</p><h2>12. Governing law</h2><p>These terms are governed by the laws of Kenya, and any dispute is subject to the jurisdiction of the Kenyan courts.</p>